If a passenger has a complaint about any issue with the ADA Nifty Lift service, the passenger will need to call the Nifty Lift supervisor (765-648-6403) or Director of Operations (765-648-6406), email (email@example.com or firstname.lastname@example.org), or come out and speak to us in person at 530 Dale Keith Jones Rd. Anderson, IN 46012 to lodge the complaint. When filing complaint please have the following information available for the staff to properly investigate the complaint and get back with you to take care of the complaint:
Once the complaint is received the supervisor and/or Director of Operations will pull all available video from vehicle and talk with the driver or anyone that is involved in the investigation process. The supervisor/director of operations will stay in contact with you while the investigation is ongoing. The investigation and conclusion should be reached with 15 working days of complaint being filed. Once a conclusion has been reached the Supervisor/Director of Operations will reach out to you and inform you of any decisions/actions taken. Once final action has been taken the complaint will be put into a file and kept for a minimum of 5 years.
If you disagree with a decision made by Nifty-Lift regarding eligibility certification or a suspension, contact the ADA Paratransit Supervisor at (765) 648-6403 for an administrative hearing. If you are still unsatisfied after and administrative hearing with the ADA Paratransit Supervisor, you may file a written appeal. An appointed panel of at least four (4) individuals (made up of transportation officials, medical or disability professionals, and rider representatives) will review your appeal. The appeal process will be carried out in accordance with the ADA regulations.
|City of Anderson Transit System|
| Attn: ADA Paratransit Coordinator
|530 Dale Keith Jones Road|
|Anderson, IN 46011|