Nifty Lift / ADA Info and Complaint Process

Nifty Lift serves the needs of customers who are unable to use the CATS regular fixed route bus system due to being elderly, having a handicap, or having a disability.  Customers must also meet the criteria established by the U.S. Department of Transportation under the Americans with Disabilities Act (ADA) of 1990.

Lift-equipped vehicles are available to meet the transportation needs of the mobility limited.

Patrons are requested to provide notice by 7 p.m. prior to the day of requested service. However, if scheduling permits, requests for service during the same day will be honored.

Users must have an approved application on file prior to making appointments with Nifty Lift.
Nifty Lift

CATS Appeal Process

If you disagree with a decision made by Nifty-Lift regarding eligibility certification or a suspension, contact the ADA Paratransit Supervisor at (765) 648-6403 for an administrative hearing. If you are still unsatisfied after and administrative hearing with the ADA Paratransit Supervisor, you may file a written appeal. An appointed panel of at least four (4) individuals (made up of transportation officials, medical or disability professionals, and rider representatives) will review your appeal. The appeal process will be carried out in accordance with the ADA regulations.

Notice of Right to Appeal



Under the provision of the Americans with Disabilities Act (ADA) of 1990, customers and applicants have the right to appeal any determination stating that the customer or applicant is not eligible for Nifty-Lift ADA Paratransit Service, any suspension of service, or other restrictions which may have been placed upon the customer or applicant. Appellants must make their appeal within 60 days of receiving a notice of eligibility determination or suspension. Appeals should be submitted in writing to: 60 days of receiving a notice of eligibility determination or suspension. Appeals should be submitted in writing to:

   City of Anderson Transit System  
   Attn: ADA Paratransit Coordinator
 
   530 Dale Keith Jones Road  
   Anderson, IN 46011  
 
Upon receipt of an appeal request, City of Anderson Transit System will schedule a hearing date. Service will not be rendered until a decision has been made except for “No Show Violation” appeals. Customers who appeal a “No Show” suspension will continue to receive service until a decision has been made.

Transportation to and from the appeal will be arranged by the City of Anderson Transit System through the ADA Paratransit Supervisor at no charge to the appellant. An advocate may be designated at the option of the appellant. The appellant, appellant’s advocate, or other representative may make a presentation at the scheduled hearing. An appeal decision will be made no later than thirty (30) days after the hearing date and the written appeal decision shall be mailed to the applicant within one (1) business day of the decision being made. If an appeal decision is not made within 30 days from the date of the hearing, the appellant will receive presumptive eligibility until such time that a decision can be made.

If there is any change in the customer or applicant’s ability to use the fixed-route bus service in the future, the customer or applicant may submit a new application for ADA Paratransit Services through the Nifty-Lift Office.


Visitors



Visitors to the Anderson area, who are certified eligible for similar service by the transit agency in their area, will be accorded the same privileges while visiting. The ID card or Eligibility Letter issued by your home transit system will be sufficient to document eligibility. If no such documentation is available, then CATS may require proof of visitor status and eligibility.  Visitor eligibility will be for 21 days; after which local eligibility should be requested.

Nifty Lift Documents