|
Payment Options
We offer the following payment options:
- Internet Payments
- Check, Cash, Money Order, Credit/Debit Master Card and Visa
- By Mail
- Drive Up Window 8 a.m. to 5 p.m.
- Drop Box (Located next to the drive up window)
- Walk-In from 8 a.m. to 4 p.m.
- Credit/Debit Master Card Visa by phone
- Auto-Pay
In our efforts to accommodate our customers Anderson City Utilities has added a second payment drop box location on the south side of East 7th St along the City Hall parking lot.
Internet Payments:
An Internet payment submitted online Monday through Friday, prior to 5:00 p.m. Eastern time, will be credited to your account by the close of the next business day*.
An Internet payment submitted online after 5:00 p.m. Eastern time or on a Saturday, Sunday, or legal public holiday, will be credited to your account by the close of the second business day.
*A business day is a calendar day other than Saturday, Sunday, or a legal public holiday.
Note: If you have received a disconnect notice or have a promise to pay online payment does not guarantee that service will not be interrupted. If service is interrupted, a cash reconnect fee will apply.
Auto-Pay:
Customers who would like to have the convenience of the Utility payment coming
directly out of a checking account need to fill out an authorization form,
available in the Utility Office, and return it to the Office along with a blank check marked void.
It takes approximately 30 days to get authorization from the bank.
Non-Sufficient Funds:
If we receive notice from the bank of Non-Sufficient Funds in the account for either a check or Auto-Payment, there is a $30.00 fee.
The check along with a letter is mailed from our office to notify the customer of the NSF and the customer is given 10 days to make the payment with either
cash or money order. When the NSF is from an Auto-Pay account, the customer is removed from Auto-Pay. Any customer wishing to
return to Auto-Pay must wait 1 year before applying again.
Payment Arrangements:
If a customer cannot pay their bill in full and it is a two-month bill and "Disconnect" is printed on the bill,
they would need to come into our office to make payment arrangements. We have a Promise to Pay
to give a 10-day extension. This would require a 10% down payment leaving the rest of the bill to be paid
in 10 working days. For large bills over $500.00 there is a Long Term Agreement requiring 50% down and the
remaining balance is divided over 4 months to be paid along with the current bill. If at anytime these
arrangements are broken, the service can be disconnected without further notice and the customer will not be
allowed to make another arrangement for one year's period of time.
Credit Cuts:
If an account becomes 60 days past due and no arrangements have been made on the bill, the service will be eligible to be disconnected.
When the service is cut for credit, the customer must come into the office to pay the past due
amount or make arrangements, a $30.00 reconnect fee for electric and $35.00 reconnect fee for water, along with a deposit, if one is not already on file, will be required.
RECONNECTS ARE ALL NEXT DAY.
Budget:
For customers who heat with electricity, we offer a budget program for the electric charges. We request
that the customer live in the residence for 1 year so that we may get an average of the normal usage. Sign up for
the budget is in July.
|