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Payment Options

We offer the following payment options:

  • Check, Cash, Money Order, Credit/Debit Master Card and Visa
  • By Mail
  • Drive Up Window 8 a.m. to 5 p.m.
  • Drop Box (Located next to the drive up window)
  • Walk-In from 8 a.m. to 4 p.m.
  • Credit/Debit Master Card Visa by phone
  • Auto-Pay

Auto-Pay:

Customers who would like to have the convenience of the Utility payment coming directly out of a checking account need to fill out an authorization form, available in the Utility Office, and return it to the Office along with a blank check marked void. It takes approximately 30 days to get authorization from the bank.

Non-Sufficient Funds:

If we receive notice from the bank of Non-Sufficient Funds in the account for either a check or Auto-Payment, there is a $30.00 fee. A letter is mailed from our office to notify the customer of the NSF and the customer is given 10 days to make the payment with either cash or money order. When the NSF is from an Auto-Pay account, the customer is removed from Auto-Pay. Any customer wishing to return to Auto-Pay must wait 1 year before applying again.

Payment Arrangements:

If a customer cannot pay their bill in full and it is a two-month bill and "Disconnect" is printed on the bill, they would need to come into our credit department to make payment arrangements. We have a Promise to Pay to give a 10-day extension. This would require a 10% down payment leaving the rest of the bill to be paid in 10 working days. For large bills over $500.00 there is a Long Term Agreement requiring 50% down and the remaining balance is divided over 4 months to be paid along with the current bill. If at anytime these arrangements are broken, the service can be disconnected without further notice and the customer will not be allowed to make another arrangement for one year's period of time.

Credit Cuts:

If an account becomes 60 days past due and no arrangements have been made on the bill, the service will be eligible to be disconnected. When the service is cut for credit, the customer must come into the credit department to pay the past due amount or make arrangements, a $30.00 reconnect fee for electric and $35.00 reconnect fee for water, along with a deposit, if one is not already on file, will be required. Lights will be reconnected the same day if possible; water is reconnected the next day.

Budget:

For customers who heat with electricity, we offer a budget program for the electric charges. We request that the customer live in the residence for 1 year so that we may get an average of the normal usage. Sign up for the budget is in July.